Privacy Policy
Effective date: November 6, 2026
This Privacy Policy explains what information we collect through quantumpo.com and how we handle it. "Quantum," "we" and "us" mean the practices that operate our clinics: Quantum Prosthetics & Orthotics, Northern Prosthetics & Orthopedic, Inc., and Advanced Prosthetics & Orthotics, Inc. Health information you share with us as a patient is also covered by our Notice of Privacy Practices.
Information you give us
When you ask for an appointment through the form on our Book page, we ask for: who the appointment is for; whether you are a new or current patient; the type of care and device you are asking about; whether you have a prescription; how you plan to pay; your preferred clinic; the patient’s name and date of birth; a parent or guardian’s name if the patient is a child; ZIP code; phone number; email address; how you prefer we contact you; and any notes you choose to add. Some of this is health information.
How the form works. The form is provided by Jotform, Inc. and runs in Quantum’s HIPAA-enabled Jotform account. Jotform has signed a Business Associate Agreement with Quantum that requires it to protect this information as HIPAA requires. Your answers travel over an encrypted connection directly to Jotform. The pages of quantumpo.com do not receive or store them.
How we use it. We use what you send only to respond to your request and schedule your visit. We do not sell it or use it for advertising. We keep form submissions for up to 120 days and then delete them. If you become a patient, the information becomes part of your health record and is handled under our Notice of Privacy Practices.
If you call or email us instead, we use what you tell us the same way.
Information collected automatically
We do not use analytics, advertising tools or tracking pixels on quantumpo.com.
Our website is hosted by Netlify, Inc. Like any web server, Netlify records standard technical information when your browser requests a page, such as your IP address, the page requested, the date and time, and your browser type. These logs are used to deliver the site and protect it from abuse, and are kept for a limited period under Netlify’s own policies.
Our pages also include a security setting that tells your browser to block anything that is not from our own site or our form provider. If your browser blocks something, it may send us an automatic report with the page address and what was blocked. We use these reports only to find and fix problems.
Cookies and tracking
quantumpo.com does not set cookies. The appointment form is loaded from Jotform’s servers, and Jotform may set its own technical cookies to make the form work.
We do not track you across other websites, and we do not let others do so through our site. Because we do not track visitors, we treat every visit the same way whether or not your browser sends a Do Not Track or Global Privacy Control signal.
Text messages
If you ask us to contact you by text message, we will text you about your request and your appointments. Message and data rates may apply. You can ask us to stop texting you at any time. We do not share your mobile number or your consent to receive texts with third parties or affiliates for marketing or promotional purposes.
How we protect and share information
We collect only what we need to provide our services and to meet legal and regulatory requirements. Access is limited to authorized staff, and we use industry-standard safeguards against unauthorized access or misuse. We do not sell your personal information. We share it only with people and organizations directly involved in your care or payment for it, such as other healthcare providers and insurers, with service providers who work for us under confidentiality obligations (including Jotform and Netlify), and when the law requires it or a valid legal process demands it.
Health information (HIPAA)
Health information you send through the form, and any health information you give us during your care, is protected health information. We handle it as described in our Notice of Privacy Practices, which also explains your rights under HIPAA.
Your choices and rights
You can ask us to show you, correct, or delete the personal information we hold about you from this website, or to stop contacting you. Some information may need to be kept to meet legal or medical-record obligations; if so, we will tell you. We may need to confirm your identity before acting on a request. We respond within 30 days. We will not treat you differently for making a request.
Children
Our website is not meant to be used by children. A parent or guardian should request appointments for a child. We do not knowingly collect personal information directly from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Nevada residents
We do not sell covered information as Nevada law defines it. Nevada residents may still send us a request about the sale of their information at info@quantumpo.com, and we will respond within 60 days.
Links to other websites
Our website links to other sites, such as Google Maps, our social media pages, news coverage and published research. We are not responsible for their privacy practices, and we encourage you to read their policies.
Changes to this policy
We may update this policy. Changes are posted on this page with a new effective date.
Contact us
Questions or requests: email info@quantumpo.com, call 1-888-686-8224 (Monday to Friday, 8:00 to 5:00 Central), or write to Privacy Officer, Quantum Prosthetics & Orthotics, 9050 W 81st St, Ste 300, Justice, IL 60458.